Understanding the Consumer Protection Act in India Introduction Have you ever bought a defective product, paid for a service that was never delivered, or faced misleading advertisements? If yes, then the Consumer Protection Act is here to protect you. This law empowers everyday consumers to speak up against unfair trade practices, seek compensation, and ensure accountability from sellers, service providers, and manufacturers. In this blog, we break down the key provisions of the Consumer Protection Act in the simplest terms—so that every individual and business knows their rights and responsibilities. What is the Consumer Protection Act? The Consumer Protection Act, 2019 replaced the earlier 1986 Act to address new-age consumer issues, including e-commerce, online fraud, and misleading advertisements . It aims to: Protect the interests of consumers Provide a quick and simple legal process for grievance redressal Promote consumer awareness ...